PAIA Manual and POPIA Privacy Notice

Newskoop (Pty) Ltd (“Newskoop”, “we”, “our”, or “us”) is a South African media content and communications agency providing news, content, radio, digital media, publishing, communications and related services.

This Manual has been prepared in accordance with the Promotion of Access to Information Act (PAIA) and outlines how members of the public may request access to information held by Newskoop. It also serves as a POPIA Privacy Notice explaining how personal information is collected, processed, stored and protected.

Company name

Newskoop (Pty) Ltd

Registration number

2017/424629/07

Physical address

No 1 Bridgeways, Bridgeways Precinct, Century City, 7441

Postal address

No 1 Bridgeways, Bridgeways Precinct, Century City, 7441

Telephone

021 830 5238

Email

info@newskoop.com

Website

www.newskoop.com

Information Officer

Kim du Plessis

Email

kim@newskoop.com

Telephone

021 830 5238

The Information Officer is responsible for ensuring compliance with PAIA and POPIA and handling requests relating to access to information and personal information.

The purpose of this Manual is to:

• •Provide information regarding records held by Newskoop.
• •Explain how requests for access to information may be submitted.
• •Explain how personal information is processed.
• •Demonstrate Newskoop's commitment to protecting personal information.

Newskoop may hold records relating to:

Corporate Records

• •Registration documents
• •Shareholder information
• •Company policies
• •Contracts and agreements

Financial Records

• •Accounting records
• •Tax records
• •Invoices
• •Banking information

Human Resources Records

• •Employment contracts
• •Payroll records
• •Leave records
• •Recruitment records

Client and Supplier Records

• •Service agreements
• •Campaign records
• •Correspondence
• •Billing information

Marketing and Media Records

• •Press releases
• •News content
• •Publications
• •Advertising material
• •Digital content

Website and Subscriber Records

• •Subscriber email addresses
• •Contact form submissions
• •Website analytics data
• •Newsletter subscription information
• •Marketing consent records

Newskoop may collect and process personal information for the following purposes:

• •Managing client relationships.
• •Delivering media and content services.
• •Distributing newsletters and content updates.
• •Responding to enquiries.
• •Managing supplier relationships.
• •Recruitment and employment administration.
• •Compliance with legal obligations.
• •Marketing communications where consent has been provided.

Categories of personal information processed

• •Names and surnames.
• •Email addresses.
• •Telephone numbers.
• •Company details.
• •Billing information.
• •Website usage information.
• •Employment information.

Personal information may be obtained directly from:

• •Website subscription forms.
• •Contact forms.
• •Email correspondence.
• •Clients and suppliers.
• •Publicly available sources.
• •Social media platforms where information is publicly available.

When individuals subscribe to a Newskoop newsletter or content service, Newskoop may collect:

• •Name
• •Email address
• •Company name (where applicable)

This information is used solely for content distribution, subscriber communications, analytics and service improvements.

Subscribers may unsubscribe at any time by way of a reply to OPT OUT in communications or by contacting Newskoop directly.

Newskoop may share personal information with:

• •Email marketing service providers.
• •Website hosting providers.
• •IT service providers.
• •Professional advisers.
• •Regulatory authorities where required by law.

Newskoop does not sell personal information to third parties.

Newskoop implements reasonable technical and organisational safeguards to protect personal information against:

• •Unauthorised access.
• •Loss or theft.
• •Unlawful disclosure.
• •Alteration or destruction.

These measures include:

• •Password-protected systems.
• •Access controls.
• •Secure cloud-based platforms.
• •Regular software updates.
• •Data backup procedures.

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

When information is no longer required, it will be securely deleted, destroyed or de-identified.

In terms of POPIA, individuals have the right to:

• •Access their personal information.
• •Request correction of inaccurate information.
• •Request deletion of information where legally permissible.
• •Object to processing in certain circumstances.
• •Withdraw consent where processing is based on consent.
• •Lodge a complaint with the Information Regulator.

Requests for access to records must be submitted in writing to the Information Officer.

The request should include:

• •Full name and contact details of the requester.
• •Description of the requested record.
• •Reason for requesting access where required.
• •Preferred format of access.

Newskoop will process requests in accordance with PAIA.

Complaints regarding access to information or personal information may be directed to:

Authority

The Information Regulator (South Africa)

Website

https://inforegulator.org.za

Email

enquiries@inforegulator.org.za

Telephone

010 023 5200

This Manual is available:

• •On the Newskoop website.
• •From the Information Officer upon request.
• •In electronic format upon request.

This Manual will be reviewed periodically and updated as required by legislation or operational changes.

Approved by

Kim du Plessis

Position

Director

Date

22 June 2026